Terms and Conditions

Deposit and Payment

Payment is required in full to being production unless otherwise specified. We accept cash, checks, e-transfers to info@theprintdoctor.com. If a completed order is not paid for within 10 business days an additional financing charge will apply.

Turnaround Time

Typical turnaround time is 10 working days (unless otherwise specified) from the time that payment is collected and art mockups are approved with a signature or via email confirmation. Rush charges may apply for orders needed sooner than our typical turnaround. Turn around time on larger orders (1500 pieces or more than 5 designs) may require longer time to produce. Please inquire about our current turn time on larger orders.



All orders with a specific deadline must receive written confirmation from The Print Doctor. Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager.



The Promo Products BC powered by The Print Doctor offers its eligible full-time regular employees 12 paid holidays each calendar year. These holidays are not working days for us so please consider this in regards to turnaround time and rush charges.

  • New Year’s Day
  • BC Family Day
  • Good Friday
  • Easter Monday
  • Victoria Day
  • Canada Day
  • BC Day
  • Labor Day
  • Thanksgiving Day
  • Remembrance Day
  • Christmas Day
  • Boxing Day

Orders placed after December 12 through December 24 are subject to a 15 day turnaround time.


Rush Orders

We understand that there are occasions when orders are needed sooner than 10 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by Promo Products BC. Rush orders require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders.


Out Of Stocks

It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.



Estimates expire in 30 days. Estimates are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.


Art and Preparatory Materials

All art files should be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing is only as good as the artwork! Promo Products BC will not be responsible for poor quality printing due to poor artwork. Print ready artwork will not incur any additional fees. If further art work is necessary, art time will be billed at the current rate. We will provide one mock up on our own template in PDF format free of charge for every order. Additional mock ups on our template are available upon request and will be billed at the current rate. Approval of mock ups on our template are required regardless of how detailed client provided mock ups may be, including reorders, and must be approved by e-mail. Promo Products BC powered by The Print Doctor will not be held responsible for any misspellings, grammatical errors, or any other design flaw.


Best Print Method

We will always choose what we think is the best print method for your job unless you specify otherwise.


Garment Selection and Subjectivity

For custom orders we purchase and supply the garments. We provide an extensive online catalogue with product detail’s and expect our customers to do the research on garments before placing an order with us. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. We are here to help, so ask us some questions! You can also schedule an appointment at our Showroom to view our garment collection. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We do guarantee print quality at all times. Subjectivity, or whether or not the customer likes the garment they chose is the responsibility of the customer and not Promo Products BC. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.


Manufacturer Defects

Promo Products BC powered by The Print Doctor is not responsible for defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.


Proofs and Samples

All artwork must approved via a digital proof before printing. Artwork must be checked for spelling, color, art size, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the proof, as this is how your garments will print. Promo Products BC will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the proof could result in production delays.

Pre press production samples cost $100 per color printed per location and are subject to standard turn time. We can send blank samples of any garment, along with previously printed samples, for far less than a printed sample.

Essentially, the quality of our work speaks for itself, and how we will gladly send examples of our print work. Additionally our mockups are very meticulous and we are well educated with how our inks work with most garments. Why waste time and money with a printed sample when we can deliver the quality you want straight out the gate?


Pantone Color Matching

You can choose any of our stock ink colours at no additional charge. Please contact the Doctor for a current list! Custom pantones will be billed at current rates. Color and pantone matching on textiles is not exact or guaranteed, although we typically are able to print colors very close, if not perfectly matched. There may be a reasonable variation in color due to a number of factors. You cannot trust the colors in our mockup to be true when viewed on a monitor or printed page. Using a current Pantone book is the best way to accurately communicate color with us. If you are sensitive about the print color then please verify against a Pantone swatch. We cannot be held responsible for a color verified against the visual mockup only.


Mistakes And Misprints

In the event that we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments.

In this (and any printing industry), misprints happen. A screen could come out of registration, we may find a defect in the garment, the garment may come from a bad dye lot, etc. There are a million things that could go wrong but we manage to keep misprints and defects well below 1% of all garments printed over the course of a year. This isn’t to say that your order will be guaranteed to have less than 1% misprints, this just happens to be our average. If we misprint a few of your garments then we will NOT charge you for these, and we’ll likely even throw them in with the order at no charge if they are passable. Since misprints can happen, we’d encourage you to order extra garments if you need exact quantities due to preorders or team member requests. For example, if you are ordering a single Extra Small garment for your kid, there is a chance that this garment becomes a misprint. It would be unreasonable for us to re-setup the screens just to print this single shirt. Instead of getting mad at us, why not order a few extra pieces of the garments that you have low quantities on?

We try to minimize it, but misprints do happen and we cannot predict when. Work with us and plan ahead.


Seam, Collar & Zipper Printing

Any printing on or over any seams or zippers is subject to printing inconsistencies and/or distortion. These are all considered acceptable goods and will not be considered misprints.


Overruns And Underruns

Overruns or underruns not to exceed 8% on quantities ordered shall constitute acceptable delivery. The Print Doctor will bill for actual quantity printed. In other words, we may print too many shirts (you will not be billed extra!) or we may botch a few and deliver a few less than ordered. This is the nature of the printing industry. If you REQUIRE exact quantities, then please have a conversation with us about it. We’ll likely need to charge an “exact quantity fee” in order to insure this, meaning that we’d order more than we need in case there is a misprint. We will return the unprinted garment and pay the restocking fee.



Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time.

Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.



All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged at the current rates.


Misprint Allowance (For Contract Printing)

When printing on customer supplied garments, we require a 6% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or color in the event of misprints. Exact Quantities are not guaranteed and are not available on Rush Orders. The Print Doctor will not be held responsible for consequential damages such as profit loss on spoiled goods.


Receiving Your Order

We encourage you to check the quantities and quality of the garments you receive from us immediately. The Print Doctor cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.


Order Cancellation

In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges.


Returned Checks

There will be a $50.00 returned check fee.


User Subjectivity

The Print Doctor stands behind the quality of our embellished products. We will reproduce your graphic onto the garment or substrate with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed proofs (approval by the client is mandatory for every order) or pre production samples ($100 for each color printed or each screen set up) for end user review. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.


Terms and prices are subject to change without notice.

If you have any questions regarding the Terms & Conditions stated here, please call or contact us, we’re happy to talk you through those questions.

Email: info@theprintdoctor.com
Phone: 604.433.7200